1. Introduction
RXT Global Solutions ("the Company," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
This policy applies to all clients, prospects, and website users of RXT Global Solutions, operating as a division of RXT Global BPO & Marketing Inc., a registered Canadian corporation.
2. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name: First name, last name, and business title
- Contact Information: Email address, phone number, business address
- Business Information: Company name, industry, business size, role
- Communication Preferences: Preferred contact methods and times
Payment Information
- Billing Details: Invoicing address, payment method preferences
- Transaction Data: Payment amounts, dates, service packages
- Important: We do not store credit card or sensitive payment details directly
Service-Related Information
- Service Requirements: Specific needs, goals, and expectations
- Performance Data: Service usage statistics and outcomes
- Feedback: Survey responses, testimonials, and improvement suggestions
Technical Information
- Website Usage: IP address, browser type, device information
- Cookies: Session data and preferences
- Analytics: Pages visited, time spent, referral sources
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- To provide agreed-upon B2B services
- To customize services to your specific business needs
- To coordinate with our affiliated service providers
- To monitor and improve service quality
Communication
- To respond to inquiries and requests
- To send service updates and notifications
- To provide customer support
- To share relevant business insights and industry information
Billing and Administration
- To process payments and issue invoices
- To maintain accurate financial records
- To comply with accounting and tax requirements
- To manage service subscriptions and renewals
Legal and Security
- To comply with legal obligations
- To protect our rights and property
- To ensure website and service security
- To prevent fraud and unauthorized activities
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Payment Processors
We share payment-related information with trusted third-party payment processors:
- Stripe: For credit card and online payment processing
- Moneris: For Canadian payment processing services
- Important: These processors handle payment information according to PCI DSS standards
Service Providers
- Affiliated brands and service providers within our corporate structure
- Third-party vendors necessary for service delivery
- Professional advisors (legal, accounting, consulting)
Legal Requirements
- When required by law, regulation, or court order
- To protect our rights, property, or safety
- To investigate suspected wrongdoing
- In connection with business transfers or mergers
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption: Data is encrypted during transmission and storage
- Access Controls: Limited access to authorized personnel only
- Secure Systems: Regular security updates and monitoring
- Employee Training: Staff trained on privacy and security protocols
- Compliance: Adherence to Canadian privacy laws (PIPEDA)
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Fulfill our contractual obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
- Maintain business records
Retention periods vary based on the type of information and legal requirements. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Under Canadian privacy law, you have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw consent where appropriate
- Complaint: File a complaint with privacy authorities
To exercise these rights, contact us using the information provided below.
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content where appropriate
You can control cookie settings through your browser preferences.
9. International Data Transfers
As a Canadian company, we primarily store and process data within Canada. However, some third-party service providers may process data outside Canada. We ensure such providers maintain adequate privacy protections.
10. Children's Privacy
Our services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.
11. Policy Updates
We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notices. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or to exercise your rights, please contact:
If you have concerns about how we handle your information, you also have the right to file a complaint with the Privacy Commissioner of Canada.